METRO PCS: Are CHEAPER products worth POOR Customer Service?
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| METRO PCS: Are CHEAPER products worth POOR Customer Service? |
| 03.08.09 (10:53 am) [edit] |
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I have a Metro PCS prepaid phone.
I LOVE that, for only $45 dollars a month, I get unlimited calls, text messaging, internet, and instant messaging...
BUT, I LOATH that I have to stand near a window, or outside my hosue to get a signal on my phone to make a call.
I also dispise having to call in to customer service to deal with problems in with my phone.
The automated service won't let me speak to an operator until IT decides that it cannot help me with my problem.
I don't like the voice activated automated system because my phone is so sensitive that if I am not in a COMPLETLY quite room, it picks up any sounds around me then says "I'm sorry, I could not comute your request" or "I'm sorry, I did not understand what you said" or something annoying like.
One time I said "Customer Service" and the system said "Okay, so you want to add features, is that correct?"
I was like NO I DON'T I WANT CUSTOMER SERVICE, then it said "Okay, so you want to cancel your account, is that right?"
OMG I was sooooo frustrated!!!
Now, if I was to try and get all those GOOD features I get with metro, thru another company, I would be paying upwards towards 2x or 3x as much, but I'd be getting WAY better signal and much better customer services.
So, the question is: Is the cheaper price worth the cheaper quality of service and the hassel of not having a signal where I need one?
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